Frequently Asked Questions

What utilities are included in the rent?

We cover water, sewer, and trash. This helps make living at our community more affordable for you.

What is the parking situation?

We offer assigned on-site parking at no additional charge.

Do you allow pets?

We have a strict no-pet policy.

What credit score do I need to be approved?

We do not have a minimum credit score for approval. Instead, we review your full credit history along with other factors. For more information on our application requirements, feel free to contact our on-site team.

What is the neighborhood like?

The Windsor offers a premier living experience in the heart of Sherman Oaks, one of the most sought-after suburban neighborhoods in the San Fernando Valley. Our residents benefit from an exceptionally central location with quick access to both the I-405 and US-101 freeways, making any Los Angeles commute effortless. Life at The Windsor means being steps away from the upscale boutiques and gourmet dining of Ventura Boulevard, as well as the entertainment hub of the Sherman Oaks Galleria. For those seeking a balance of nature and city life, the scenic trails of Coldwater Canyon and the recreational expansive of Balboa Park are just a short drive away. Whether you are interested in weekend hiking or a quiet stroll through local city parks, The Windsor puts the best of the Valley right at your fingertips.

What is the standard lease term?

Our standard lease term is 12 months.

Does the unit have an in-unit washer/dryer?

Our apartments do not include in-unit washers or dryers. However, we have an on-site laundry facility for our residents. You can pay with an app or use coins.

Does the unit have air conditioning?

All apartments are equipped with air conditioning. For unit-specific information, please contact our on-site team.

What appliances are included?

All of our apartment homes include a stove, oven, and refrigerator. In select apartments, you will also find a dishwasher and microwave.

What amenities are available?

The Windsor features a variety of community amenities designed for convenience and relaxation. Residents have access to an outdoor spa and BBQ area tucked away at the back of the property and surrounded by lush greenery, creating a perfect setting for grilling and social activities. For added convenience, the community also provides a professionally maintained on-site laundry facility.

Can I pay rent online?

Yes! We provide a resident portal that allows you to conveniently pay rent online and submit maintenance work orders.

What is the maintenance process?

We have a highly-rated in-house maintenance team dedicated to keeping our community in excellent condition. Residents can submit work orders through our online portal.

Who should I contact for urgent maintenance requests?

For urgent maintenance requests during regular business hours, please reach out to the on-site management team. After hours, residents receive an emergency maintenance contact number for situations that require immediate attention.

Are there security cameras?

Yes, we have 24/7 surveillance cameras throughout the property.

Are the locks changed between tenants?

Yes, we replace the locks in every apartment after a resident moves out.